If you're on a plan with a data allowance (e.g. 10GB), you will have the option to upgrade your plan or top up your data. You will be notified of your approaching limit, and you can manage your plan and top-ups online. If you're on an Unlimited Plan, enjoy worry-free browsing.
Yes, you can use your personal hotspot with your eSIM as long as it is supported by your device and the network.
Your phone will be automatically connected to the strongest network, ensuring the best possible coverage wherever you are.
Our SIM is an eSIM, which means there is no need for any shipping. eSIMs are the digital equivalent of a regular SIM card. You can install your eSIM on your phone and get connected almost immediately. As soon as you complete the checkout and the subscription is active, we will send you an email with instructions on how to install your new eSIM. Some devices don't support eSIMs. You can check compatibility below.
We don't charge any activation or termination fees. Regular telecom taxes and fees are applied to your subscription. The exact amount is based on your location. You'll be able to see your subscription total before you check out, so there are no surprises.
For troubleshooting assistance, support chat, and detailed information, please visit our Help Center or contact our support email address support@roamavios.co.uk
Most iPhones manufactured in the last 3 years, and many newer Android devices, are eSIM compatible. Check the list below for the most popular eSIM compatible devices:
And many more! However, generally devices sold in China do not support eSIM. If your device is not on the list or you are unsure about it, please check the manufacturer's online documentation on eSIM compatibility. In any case, your device must be carrier unlocked to use an eSIM plan.
Your device must be carrier unlocked to use an eSIM plan. If you're unsure whether your device is carrier unlocked, you can find out via your device settings. Reference the Carrier Lock description in your settings to determine your device status. “No SIM restrictions” means that your device is unlocked. If you don't see that message, please contact customer support.
You can use Apple Pay and Google Pay for safe and easy payments. We also accept all major credit and debit cards including:
iPhone users can activate their eSIM in-air via in-flight wifi. If you have an Android device, you’ll need to activate your eSIM on a strong wifi network once you’ve landed in your destination.
It could take up to 45 days from purchase of your eSIM to receive Avios.
You can request a refund within 14 days of purchase, as long as you have not activated your eSIM. You can also request a refund in the case that the product has not been delivered to you as agreed in the terms and conditions. Please contact customer support to do so.
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